Privacy Policy | TrustSafeMod

1. Introduction

At TrustSafeMod, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, APIs, and applications (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Data Controller

TrustSafeMod is the data controller responsible for your personal data. We are committed to ensuring that your privacy is protected in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

3. Information We Collect

We collect several types of information for various purposes to provide and improve our Services to you:

3.1 Personal Data

While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include:

Contact information (name, email address, business address, phone number)
Account credentials (username, password)
Company information (business name, size, industry)
Payment information (billing address, payment method details)
User preferences and settings

3.2 Usage Data

We may also collect information on how the Services are accessed and used ("Usage Data"). This may include:

Information about your devices (IP address, browser type, operating system)
Interaction data (pages visited, time spent, features used)
Performance data (error reports, diagnostic data)
Cookies and similar tracking technologies

3.3 Content Data

When you use our Services to manage content moderation and DSA compliance, we may process:

Content that is flagged or reported on your platform
Metadata related to such content
Moderation decisions and related information
Reports and audit logs

4. How We Use Your Information

We use the collected data for various purposes:

To provide and maintain our Services
To notify you about changes to our Services
To provide customer support
To gather analysis or valuable information to improve our Services
To monitor the usage of our Services
To detect, prevent, and address technical issues
To fulfill any other purpose for which you provide it
To process and complete transactions, and send related information
To send administrative information, such as updates, security alerts, and support messages

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual necessity: To fulfill our contractual obligations to you
Legitimate interests: To pursue our legitimate business interests
Compliance with legal obligations: To comply with applicable laws and regulations
Consent: Where you have given us consent to process your data for specific purposes

6. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Services, or we are legally obligated to retain this data for longer periods.

7. Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the European Union and choose to provide information to us, please note that we transfer the data, including Personal Data, to the European Union and process it there.

Whenever we transfer your personal data outside the European Economic Area (EEA), we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission
Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe
Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US

8. Disclosure of Data

We may disclose your Personal Data in the following situations:

To Service Providers: To third-party service providers that we use to support our business
For Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
To Affiliates: To our subsidiaries and affiliates
To Business Partners: To our business partners to offer you certain products, services, or promotions
With Your Consent: With your consent in any other cases
For Legal Reasons: If required by law or in response to valid requests by public authorities
To Protect Rights: If we believe disclosure is necessary to protect our rights, your safety, or the safety of others

9. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We maintain appropriate technical and organizational measures to protect the security of your personal data, including:

Encryption of data in transit and at rest
Regular security assessments and penetration testing
Access control mechanisms and authentication requirements
Staff training on data protection and security
Incident response procedures

10. Your Data Protection Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

Right to Access: You have the right to request copies of your personal data
Right to Rectification: You have the right to request correction of any information you believe is inaccurate or incomplete
Right to Erasure: You have the right to request that we delete your personal data, under certain conditions
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions
Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions

If you wish to exercise any of these rights, please contact us using the contact information provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

You can learn more about how we use cookies in our Cookie Policy.

12. Children's Privacy

Our Services are not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: privacy@trustsafemod.com
By visiting the contact page on our website: Contact Us

If you have unresolved concerns, you also have the right to complain to your local data protection authority.